Refund & Cancellation Policy
We understand that schedules can change. Here’s how we handle cancellations and refunds:
1. Cancellations & Rescheduling
- Lessons can be rescheduled up to 4 hours in advance via email or WhatsApp.
- Cancellations within 4 hours of the lesson will count as a completed lesson.
- No-shows (students who do not attend) are non-refundable.
2. Refunds
- Refunds are issued for lessons canceled at least 4 hours in advance.
- Refunds are processed within 5–7 business days to your original payment method.
- Bundled lesson refunds are calculated based on the number of unused lessons.
3. Free Lessons
- Free trial lessons are not eligible for refunds or cash exchange.
4. Technical Issues
- If a lesson is interrupted due to teacher or platform issues, we will reschedule the session at no extra cost.
- If technical issues are on the student’s side (internet/device problems), the lesson may be shortened but not refunded.